Returns & Exchange

Delivery

Deliveries are made to the address indicated by the User and in the manner specified in the order summary. Upon delivery, Users must verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. Users may refuse to accept the parcel if visibly damaged. Goods are delivered to the countries or territories specified in the relevant section of September27. Delivery times are specified on September27 or during the purchasing process.

Unless otherwise specified on September27 or agreed with Users, Products shall be delivered within thirty (30) days from purchase.

Returns and Exchanges

Items must be returned to us unused with all September27 tags and labels still attached. Returns that do not meet our policy will be sent back to you. You have 28 days from receiving your order to return your items. We prefer that items are returned to us via our own service or nominated courier partner (Aramex) so that they are protected and insured. 

Refunds

You can choose to receive your refund either as store credit to your September27 account or back to the original payment method. Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers.

Customs duties and sales taxes are non-refundable through September27. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.

Failed Delivery

The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to the carrier if the latter is arranged by the User. If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on the future course of action.

Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense.

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